Terms & Conditions

Terms & Conditions

The Seller

The site is owned and operated by SMS Surplus Clothing.

Disclaimer

All prices stated are correct as of August 2016. SMS Surplus Clothing has the right to change prices and specifications without prior notice. All products shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock.

Whilst SMS Surplus Clothing agrees to ensure that the SMS Surplus Clothing website and/or Services are fully operational and error free we cannot guarantee this and, therefore, accept no responsibility for any defects and / or interruption to the SMS Surplus Clothing website or Services and shall be released from any obligations under these Terms & Conditions in the event of any cause beyond our reasonable control.

Whilst we ensure that the information and data on the website is correct and up to date we do not make a commitment to update the material and we may make changes at any time.

Products may have minor variations in appearance. All illustrations and descriptions displayed on the SMS Surplus Clothing website are for guidance purposes only and will not form part of any binding Agreement.

Privacy policy

We will treat all your personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

We are committed to protecting your privacy and we will keep personal information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation that are in place.

We collect information for the following purposes:

Processing your order;

For statistical purposes to improve this website and its services to you;

If you consent, to notify you of products or special offers that may be of interest to you.

The type of information we will collect about you includes: your name, address, phone number, mobile number, email address. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so.

The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or e-mailing us. If you find any inaccuracy we will delete or correct it promptly.

SMS Surplus Clothing will use only the methods supplied by you for communication with you (e.g. telephone, postal address, e-mail). You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Intellectual Property and Content

The copyright and other intellectual property rights in all content and material on this website (including the name SMS Surplus Clothing, photographs, logos, trade-marks and graphical images) are owned by SMS Surplus Clothing, unless otherwise stated or indicated. All rights which are not expressly granted in these Terms and Conditions are reserved.

You may print and download extracts from this website solely for your own personal use on the following basis:

No documents or related graphics are modified in any way

No graphics are used separately from the accompanying text

Links

If you wish to create a link to this website you are not given permission to remove, distort, create graphics to the website content or to imply that we are endorsing any products or services other than our own.

You do not link this website to another that is distasteful, offensive or controversial or does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke any right which we grant to any link to the website at any time for breach of any of these Terms and Conditions, and to take any action that we deem appropriate.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any changes to the Conditions then you must immediately stop using the website.

General

We have taken every care in the preparation and content of this website; in particular with product descriptions and images.  However, owing to variations of computer monitors and tablets, actual colours may vary from those viewed.

Any typographical, clerical or other error or omission in the website shall be subject to correction without any liability on our part.

Purchase of products

Orders must be placed by phone, mail or online. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a party procures unauthorised access to any data you provide when accessing or ordering from the website.

In rare circumstances, depending upon the transit conditions, a product may be damaged on arrival. In such cases we advise you contact  SMS Surplus Clothing immediately, using the contact details as displayed on the website to discuss the matter. This does not affect customer statutory rights. If you are not completely satisfied please contact us using the contact details provided on the website.

Genuine Authentic military / service item
Style A copy of military / service item
Surplus Ex military / service item
New Unworn, as new condition
Grade 1 Surplus item which has been previously worn and with all functional items working i.e. zips, buttons, velcro etc.
No holes, rips, tears or repairs. May include previous user personal markings (pen)
Grade 2 Surplus item which has been previously worn and with all functional items working i.e. zips, buttons etc.
Repairs may have been made to holes, rips and tears and these items generally have seen more wear than Grade 1 items. Condition reflected in lower price than Grade 1.
Original Surplus items which have been previously worn and not graded i.e. as it came from the military. Condition reflected in lowest price.

 

 

Delivery

All Uk Mainland orders over £100.00 will be delivered free of charge.

For delivery to the UK, orders will be dispatched by Parcelforce. Monday to Friday inclusive. We do not deliver on Saturdays and Sundays. This is to avoid potential weekend delivery problems and customer disappointment. Please give as much lead time for an order as possible. We will endeavour to deliver on the date specified at the time of ordering but this date cannot be guaranteed.

You are required to provide full and accurate name, address and postcode details for the recipient and we will not be responsible for any orders which are not delivered by Parcelforce, due to incorrect or incomplete information being supplied by the customer.

We will not be liable for any loss, costs, damages, charges, expenses caused directly or indirectly by any delay in the delivery.

Cancellation:

Only order amendments or cancellations, which are given at least 4 working days before the intended despatch date will be accepted.

Pricing policy

All prices mentioned on the website are in Great British Pounds Sterling and  are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges.

Price changes

We may alter prices at any time. We try our best to keep price changes to a minimum but sometimes it is inevitable. We will aim to update the website as soon as possible, but may not be able to make changes immediately. If the price of an item you have ordered has increased we will contact you before charging the additional amount. From time to time prices may change due to special offers and promotions and these will be clearly stated on the website.

Payment methods

All orders will be acknowledged but are subject to availability of products and acceptance of your order.  We will not consider ourselves bound by any contract with you until payment has been made. In the event of payment not being received by the agreed due date we shall be entitled to cancel the agreed delivery.

Payment can be made by: Debit and Credit Cards or by Cheque payable to SMS Surplus Clothing, goods will be dispatched upon clearance of cheques.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not the product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Return and Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

At SMS we want you to be completely satisfied every time you shop with us. Occasionally though we know you may want to return items.

 

We are more than happy for you to return any of our goods for a refund of the item price within 30 days of receipt, as long as they are in a resellable condition with any packaging and labels intact. Please contact us by email at [email protected] within 30 days of the item being delivered.

So feel free to try any of our fantastic range available with our no quibble, no question returns policy.

 

If you are returning your item due to a manufacturing fault please email us asap on [email protected] please provide us with as much information as possible.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. With the exception of the return of faulty or damaged goods.

Out of stock items

If any items that you have ordered are not available  for any reason we will contact you as soon as possible to offer you an alternative product or a refund for that product, whichever meets your requirement.

Images and Specifications

All images and (technical) specification e,g data concerning weight, measurement, colour etc as mentioned on SMS Surplus Clothing website are approximates. They are indicative only and shall not be in any way considered reason for any compensation or cancellation of the agreement. SMS Surplus Clothing cannot accept responsibility for slight differences in colour or texture variations of materials.

Force Majeure

SMS Surplus Clothing  cannot be held responsible, if and when it cannot meet the agreement because of force majeure. Force majeure encompasses any strange reason, as well as any circumstances, for which, in all rationality, it can’t be held responsible. Delay with or inappropriate behaviour by our suppliers, shipping problems, government rules, supply delay, strikes, negligence by suppliers, defects in appliance or shipment tools count explicitly as force majeure. SMS Surplus Clothing maintains, in the case of force majeure, the right to postpone its obligations and is also privileged to cancel the agreement partially or fully, and also to claim that the content of the agreement is to be changed in such a way that it is still possible to realise the goals. By no means is SMS Surplus Clothing  obligated to pay any fine or indemnification.

Communication

SMS Surplus Clothing  cannot, in any circumstance, be held responsible for misunderstandings, imperfections, delays or any obscurity concerning orders and information as a result of using the internet or any other means of communication between the customer and SMS Surplus Clothing, as well as SMS Surplus Clothing and third parties, concerning the relationship between the customer and SMS Surplus Clothing.

Complaints

We always do our best to respond quickly and fairly to any problem relating to purchases from/ or the service provided by SMS Surplus Clothing. In the event of a problem, contact us straight away and we will take all reasonable steps to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.

SMS Surplus Clothing

 

4a Albert Road

South Woodham Ferrers,

Chelmsford,

Essex. CM3 5LP

Telephone: 07532-306546  or email : [email protected]

August 2016